Frequently Asked Questions T: 01324 47 47 44

Q. How quickly will my goods be delivered?
We have a next-day delivery service throughout mainland UK. (Offshore deliveries will take 2-3 days.) All times quoted are subject to availability of the products ordered. This will be confirmed to you once your order has been processed.

Q. When do I have to place an order by to receive next-day delivery?
All orders place by 3:30 PM are delivered by the next-day service (mainland UK only).

Q. What is your minimum order value?
We have no minimum order value but a handling charge of £9.50 is paid on all orders under £100 (£17.50 handling charge for offshore customers).

Q. What is your handling charge?
Our handling charge for mainland customers is £9.50 on all orders under £100. For offshore customers (i.e. Western Highlands & Islands, Isle of Wight, Isle of Man and Channel Isles) there is a handling charge of £17.50.

Q. What are your payment terms?
Payment terms are 30 days from the date of invoice.

Q. I haven’t ordered from you before. Do I have to set up an account?
Yes, an account will need to be set up before you can place an order with us. Use ‘Click here to register’ on the top menu bar of the website and then fill in the form it takes you to, or send an email.

Q. What happens when a product I want to order is not in stock?
All products not in stock at the time of ordering are placed on our backorder system and will be sent out once they are back in stock.

Q. Can I pay my invoice by BACS?
Yes, contact us to let us know that you wish to pay by BACS and we will give you the necessary details. 

Q. My goods are damaged, faulty or incorrect, what should I do?
In the unlikely event of receiving a faulty, damaged or incorrect item, you must advise us within seven days of receipt and we will immediately issue a credit, or a replacement at our discretion. If this scenario has occurred please accept our sincere apologies.

Q. I have received goods that I have not ordered, what should I do?
Telephone or email us straight away. We will tell you how to return the goods to us. Goods must remain in their original packaging, unworn and in a perfect resalable condition.

Q. What should I do if I do not receive everything I’ve ordered?
Occasionally products may be out of stock. If this is the case it will be indicated “to follow” on your delivery note or invoice and you will not have been charged for this item. The product will be placed on our backorder system and sent to you as soon as it is back in stock. However, if the item is shown as sent on the delivery note or invoice and you have not received it, please report this within 7 days, in writing, quoting your delivery note or invoice number, account reference and details of item(s).