Delivery Information
Orders placed by 3PM will be delivered by our next-day service (mainland UK only). Offshore deliveries will take 2-3 days.
Delivery times quoted are subject to the availability of products ordered. This will be confirmed to you once your order has been processed.
A handling charge of £9.50 is paid on all orders under £100 in mainland UK. The handling charge for offshore customers (i.e. Western Highlands & Islands, Isle of Wight, Isle of Man and Channel Isles) is £17.50.
Returns Policy
Business Clients
In the unlikely event of receiving a faulty, damaged or incorrect item, you must advise us within seven days of receipt and we will immediately issue a credit, or a replacement at our discretion. If this scenario has occurred please accept our sincere apologies.
If you are not satisfied with any of our products or they are not as you expected on receipt of delivery, you may return them in perfect resalable condition and complete packaging within seven days for a full credit excluding carriage.
At our discretion, no credit will be issued or a repacking charge will be levied against future credit should there be a failure to return goods in perfect resalable condition.
We regret that if branded or personalised goods have been ordered incorrectly, they cannot be refunded or credited, as we are not able to reuse these for other clients.
Please note that all product returns are returned at your own expense. In all cases it is your responsibility to pack them in order that they reach us in the same condition as you received them.
In both of the above scenarios, before returning or disposing of anything, please make contact with our Customer Service Team on 01324 474744 or email returns@lionsafety.co.uk
Consumer Clients
The Consumer Contracts Regulations 2013
This legislation offers you the following cancellation rights when you purchase goods online or by phone:
email: sales@lionsafety.co.uk
or call: 01324 474744
or write to: Customer Services Manager, Lion Safety Limited, 14 Inchyra Road, Grangemouth, FK3 9XB